• To process any exchange or return, the purchase receipt in physical or digital format (sent by email and available in the Silbon APP) is essential.
• The product must keep its label, must not have been used and must be in perfect condition (except for defective items).
• The refund will be issued using the same payment method used to purchase the item within 30 calendar days from the date of purchase, except for defective products.
• All exchanges and returns may be made in any of our physical stores, except Outlet stores and El Corte Inglés points of sale.
• Gift receipts may be exchanged for another item, a voucher or a gift card within 30 calendar days from the date of purchase.
• Vouchers and Gift Cards do not have an expiry date and may be used in any of our physical stores, except El Corte Inglés points of sale.
• If special promotions are applied to your Online purchases, the refund amount will be recalculated by removing the promotional coupon used in that promotion.
• Returns and exchanges will not be accepted for underwear, made-to-measure items, personalised items or altered items, unless the product is faulty or defective.
• Returns of Silbon Second Life products are not accepted.